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Frequently Asked Questions

Question: Why am I not seeing the usual Abellio Greater Anglia Claim Form?
Answer: On 31 May 2015, TFL Rail and London Overground took over some services from Abellio Greater Anglia.
As delay compensation is to be claimed from the Train Operator - and not the one you bought the ticket from - this process is now different.
Unfortunately, TFL (who operate TFL Rail and London Underground) have not updated their "Service Delay" systems, so are processing them manually via email for the interim. Eventually you will have to claim online via the Oyster system.

Question: Can you please tell me what has happened to the Claim(s) I've made?
Answer: As Delay-Repay is independent of any Train Operator we unfortunately can not help you regarding this matter.

Question: Why do I keep getting my claim rejected saying "according to our records, the train was delayed by less that 30 minutes so no compensation is due?"
Answer: This typically means the train operator believes you could have taken another service and completed your journey without incurring a 30 minute delay.
Just because the train you intended to catch was cancelled does not meant you are automatically entitled to compensation.

Question: Can you please extend the site to include another train company?
Answer: We are actively working on extending the site to cover all UK Train Operators. We currently cover Abellio Greater Anglia, London Overground, and TFL Rail.

Please write in with your other queries, suggestions, and offers of help.
There are only two of us to answer you - and both of us have other full time jobs - so bear with us if it takes a little while for us to respond.
We do read every email and do appreciate your feedback.
Select which Delay-Repay email Inbox to send the Message to:

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