Delay Repay | Train Delay Claim

Frequently Asked Questions
Question: Can you please tell me what has happened to the Claim(s) I've made?
Answer: As Delay-Repay is not part of GreaterAnglia we unfortunately can not help you regarding this matter. Their customer services can be contacted on 0845 600 7245.
Question: Can you please extend the site to include another train company?
Answer: The website has been going a few years now and unfortunately is hard coded in a number of places. Sorry but we have no plans to extend it to other train companies or lines.
Question: Why does GreaterAnglia keep rejecting my claims saying "according to our records, the train was delayed by less that 30 minutes so no compensation is due?"
Answer: Delay information is collated from the Claims passengers make, alas there is no way to verify them as GreaterAnglia does not publish any such data.
Question: Why do none of my details come through on the PDF?"
Answer: Open up Acrobat Reader, click on Edit, then Preferences, then “Security (Enhanced)”, click on the “Add Host” button and enter “delay-repay.com”, press OK, then press OK again, close down Acrobat reader. Now open up a browser and login, go to the “My Account” section, select a previously entered claim and try to print one out.
Question: When I click on the PDF all I get is page of "code" that starts of with %FDF-1.2 why?"
Answer: Just before you click on the PDF image to show the claim form, click on the “Compatibility View” button (which is just right of the “search” button, which is itself just right of the address bar in Internet Explorer), wait for the page to refresh then click on the PDF image.

Please write in with your other queries, suggestions, and offers of help.
There are only two of us to answer you - and both of us have other full time jobs - so bear with us if it takes a little while for us to respond.
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