Delay Repay | Train Delay Claim

Frequently Asked Questions
Question: Can you please tell me what has happened to the Claim(s) I've made?
Answer: Unfortunately as Delay-Repay is not part of National Express East Anglia we can not help you regarding this matter. Their customer services can be contacted on 0845 600 7245.
Question: Can you please extend the site to include another train company?
Answer: The website has been going a few years now and unfortunately is hard coded in a number of places. Sorry but we have no plans to extend it to other train companies or lines.
Question: Why does NXEA keep rejecting my claims saying "according to our records, the train was delayed by less that 30 minutes so no compensation is due"
Answer: Delay information is collated from the Claims passengers make, alas there is no way to verify them as NXEA does not publish any such data.

Please write in with your other queries, suggestions, and offers of help.
There are only two of us to answer you - and both of us have other full time jobs - so bear with us if it takes a little while for us to respond.
We do read every email and do appreciate your feedback.

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